Terms and Conditions for Carpet Cleaners SE18
These Terms and Conditions set out the basis on which carpet cleaning services are provided by Carpet Cleaners SE18 to residential and commercial customers. By making a booking, you agree to be bound by these terms, which are designed to create a clear, fair, and practical service agreement. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer requesting the service. Carpet cleaning services may include standard cleaning, stain treatment, deodorising, spot removal, and related treatments agreed at the time of booking. These terms apply to all carpet cleaner SE18 appointments unless we agree otherwise in writing.
The purpose of this document is to explain how bookings are accepted, how payment is taken, what cancellation rules apply, and how liability is handled if something goes wrong. It also covers waste handling and other legal obligations that may arise during the service. Please read these terms carefully before confirming any appointment for carpet cleaning in SE18 or any surrounding service area. If any part of these terms is unclear, the customer should raise it before the cleaning appointment is scheduled.
We reserve the right to update these terms from time to time. Any updated version will apply to future bookings made after the date of revision. Changes will not affect a booking already confirmed unless both parties agree in writing. Continued use of our carpet cleaning service after an update will be treated as acceptance of the revised terms.
1. Booking Process
Bookings may be made through the methods we make available from time to time, subject to availability and operational capacity. A booking request does not create a confirmed appointment until we have accepted it and provided confirmation. Confirmation may include the service date, approximate arrival time, the type of carpet cleaning requested, any quoted price, and any special conditions agreed in advance. Because the nature of Carpet Cleaners SE18 work depends on access, carpet condition, and drying requirements, exact timing may need to be adjusted.
When making a booking, you must provide accurate and complete information, including the property address, access arrangements, parking or entry restrictions, carpet type if known, the areas to be cleaned, and any known issues such as fragile fibres, previous staining, water damage, or pet contamination. If the information given is inaccurate or incomplete, we may revise the price, alter the expected duration, or refuse to proceed if the service cannot be safely performed. Any quotation provided before inspection is based on the information supplied by you and may be subject to change if the actual condition differs materially from the description given.
Once a booking is confirmed, you are responsible for ensuring that the property is ready for cleaning at the agreed time. This includes moving small items if requested, providing safe access to the rooms to be cleaned, and ensuring that water, electricity, and any necessary facilities are available. If the property is not ready, we may charge an additional waiting fee or treat the booking as a late cancellation. 
Where a site visit or inspection is needed before the work begins, the final price may be confirmed only after that inspection, especially where a carpet cleaning appointment involves heavy staining or specialist treatment.
2. Payments and Charges
Unless otherwise agreed, payment is due on completion of the service. We may require a deposit for larger jobs, commercial premises, repeat bookings, or appointments that involve specialist equipment or materials. Any deposit requested will be stated at the time of booking and may be non-refundable if cancellation occurs outside the permitted cancellation window or if a late cancellation is made. Prices may be quoted as fixed fees, hourly rates, room-based rates, or by reference to the size and condition of the carpeted areas.
All prices are stated in pounds sterling and, where applicable, may include VAT or be quoted exclusive of VAT depending on our trading status and the way the price is presented. If an estimate is given, it is not a guaranteed final price unless we expressly state that it is fixed. Additional charges may apply where the customer requests extra rooms, additional stain treatment, upholstery work, heavy soil removal, pet odour treatment, or return visits caused by conditions not disclosed at booking. We will explain any likely extra cost before we proceed where reasonably possible.
Payment may be taken by card, bank transfer, cash, or another method accepted by us at the time of booking or on site. If payment is not made when due, we may charge reasonable recovery costs, suspend future bookings, or take steps to recover the outstanding sum. We do not accept responsibility for fees charged by your bank or payment provider. If an invoice is issued, it must be paid by the due date shown on the invoice. Carpet cleaning SE18 customers are expected to pay in full for work properly completed, even if drying continues after the team has left.
3. Cancellations, Amendments, and Missed Appointments
You may cancel or amend a booking, but notice should be given as early as possible. If you cancel with sufficient advance notice, no cancellation fee may apply, provided we have not already incurred material costs. If you cancel after the permitted notice period, or if you prevent access at the agreed time, we may charge a cancellation fee to cover lost time, travel, staffing, and any materials already reserved for your job. Deposits may be retained where reasonable and proportionate to do so.
If you need to change the date, time, or scope of work, we will try to accommodate the request, but we cannot guarantee availability. Amendments may affect pricing and scheduling. Where a booking is moved to a different service type, the original quote may no longer apply. We may also decline repeated changes if they create operational difficulty or prevent us from allocating staff efficiently. For busy periods, carpet cleaners in SE18 may require longer notice for changes than at other times.
If we must cancel or reschedule due to illness, unsafe conditions, severe weather, equipment failure, or other circumstances beyond our reasonable control, we will notify you as soon as practicable and offer an alternative appointment where possible. We will not be liable for indirect losses caused by a cancellation or rescheduling, provided we acted reasonably and in good faith. 
If the appointment cannot proceed because the property is inaccessible, unsafe, or materially different from the description provided, we may treat this as a customer cancellation and apply the relevant fee.
4. Service Standards and Customer Responsibilities
We will use reasonable care and skill when providing carpet cleaning services. Our team will select cleaning methods and products suitable for the carpet type where this can reasonably be determined. However, some fabrics, dyes, weaves, backing materials, and pre-existing conditions may react unpredictably to cleaning. You are responsible for telling us about any known fragility, prior repairs, dye instability, shrinkage risk, or manufacturer restrictions before work begins. We may refuse to clean certain items or areas if we believe the risk of damage is too high.
Customers must remove or secure valuables, fragile items, documents, and personal belongings before the appointment unless we expressly agree to assist. We are not responsible for the loss of cash, jewellery, electronics, confidential documents, or other valuables not safely stored away. Where furniture must be moved, we may move light items only, at our discretion, and only where it is safe to do so. We may decline to move heavy, antique, built-in, or fragile items. You must ensure that children and pets are kept safely away from working areas during the service.
Drying times can vary depending on ventilation, carpet thickness, humidity, stain treatment, and the level of soiling. We cannot guarantee instant drying or the complete removal of every stain, odour, or mark. Some stains may be permanent or may resurface after initial treatment due to fibres, backing, or previous cleaning attempts. Our service is intended to improve the condition of the carpet rather than promise an exact cosmetic outcome. The term carpet cleaner in these conditions refers to the service provider and not to any guarantee of perfect restoration.
5. Liability and Limitations
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, we are not liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, or reputational harm arising from the service, delay, or cancellation.
Where we are found legally responsible for loss or damage to property, our liability will be limited to the lesser of the reasonable repair cost, the replacement cost of the affected item, or the total amount paid for the specific service from which the claim arose, except where a greater amount is required by law. We are not liable for pre-existing damage, wear and tear, inherent faults, hidden defects, or damage resulting from inaccurate information provided by you. If you believe damage has occurred, you must notify us within a reasonable time and allow us to inspect the issue before any repairs or settlement discussions are made.
We use reasonable professional methods and, where appropriate, commercially available products. However, the success of treatment can depend on factors outside our control, including previous cleaning attempts, the age of the carpet, fibre sensitivity, and environmental conditions. We do not warrant that all marks, odours, or contaminants will be removed. Any advice given on aftercare is offered in good faith, but the customer remains responsible for following it and for deciding whether to allow foot traffic before the carpet is dry. Carpet cleaners SE18 are not responsible for re-soiling caused by premature use after the appointment.
6. Waste Regulations and Disposal
Any waste produced during the service will be handled in accordance with applicable UK waste management requirements, including environmental protection duties and lawful disposal practices. Waste may include removed debris, disposable materials, used cloths, packaging, and wastewater where collection or disposal is required. We will dispose of waste in a lawful and responsible manner and will take reasonable steps to avoid causing pollution, nuisance, or environmental harm.
You are responsible for informing us in advance of any special waste concerns, including contamination from bodily fluids, mould, chemicals, pest activity, excessive pet waste, or other hazardous substances. We may refuse to handle any material that we reasonably believe is unsafe, unlawful to transport, or outside the scope of standard carpet cleaning. If specialist waste disposal is required, additional charges may apply, and we may need to arrange a separate collection method or refuse the job altogether. 
The customer must not expect a standard carpet cleaning service to include the removal of hazardous or regulated waste unless this has been specifically agreed in writing.
If waste is left behind on site for the customer to dispose of, this will be identified clearly at the time of service. We are not responsible for items that the customer instructs us to retain, nor for disposal choices made by the customer after the service is complete. Any materials removed from the premises remain subject to the limits of law and our internal handling procedures. We will not knowingly dispose of prohibited waste through ordinary domestic or general waste channels where that would breach legal obligations.
7. Complaints, Disputes, and General Legal Terms
If you are dissatisfied with the service, you should notify us as soon as reasonably possible and provide a clear description of the issue. This gives us an opportunity to review the matter, inspect the affected area, and determine whether any remedial work is appropriate. We may offer a re-clean or other reasonable remedy where appropriate, but this will not apply where the complaint relates to factors outside our control, such as hidden defects, post-service misuse, or conditions not disclosed before the booking. This process is without prejudice to any statutory rights you may have.
If a dispute cannot be resolved informally, both parties agree to try to settle the matter in good faith before starting formal proceedings. We may rely on photographs, job notes, booking records, payment records, and other reasonable evidence when assessing a complaint or claim. Any failure by us to enforce a term immediately does not mean we have waived that term. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force so far as permitted by law.
These terms are governed by the laws of England and Wales, and any dispute arising from or connected with them will be subject to the exclusive jurisdiction of the courts of England and Wales. This legal framework applies to bookings for carpet cleaners SE18 services whether the work is carried out in a home, office, rental property, or other premises. By confirming a booking, you acknowledge that you have read, understood, and accepted these Terms and Conditions.
